REFUND and RETURN Policy

Hyko Sports (Pty) Ltd

Last updated: June 1, 2023

Thank you for shopping at www.hykosports.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

·     You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

·     Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hyko Sports (Pty) Ltd.

·     Service refers to the Website.

·     Website refers to www.hykosports.com

·     Goods refer to the items offered for sale on the Service.

·     Orders mean a request by You to purchase Goods from Us.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

·     The Goods were purchased in the last 7 business days after delivery

·     The Goods are in the original packaging

Due to the nature of the sport of Padel, the following Goods cannot be returned:

·     Rackets

·     Balls

·     Grips

·     Frame Protectors

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular-priced items may be refunded. Sale items cannot be refunded.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

1012 Justice Mahomed Street

Brooklyn

Pretoria

0181

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@hykosports.com